Objections and complaints

If you have any objections or complaints regarding the certification process or the decisions of the Schipper CertPers UG personal certification body, you can address them directly and informally to the management of the certification body.

Definition of objection

Request by the customer (applicant, candidate, certified person) for review of the validation or verification by the management of the certification body.

Definition of complaint

Expression of dissatisfaction with the decisions, resolutions and actions of the certification body.

1. Appeals against certification decisions

The Schipper CertPers Personnel Certification Body has a documented procedure for receiving, assessing, and making decisions on appeals. The appeals handling procedure includes the following elements and methods:

a) Process for receiving, validating and investigating the objection and deciding on the action to be taken, taking into account the results of previous similar objections.

b) Tracking and recording objections, including the measures taken to resolve them;

c) Ensure that appropriate corrective action is taken, where applicable.

The Schipper CertPers Personnel Certification Body's policies and procedures ensure that all appeals are handled constructively, impartially, and in a timely manner. A description of the appeals handling process is publicly available and can be downloaded further down this page.

The Schipper CertPers Personnel Certification Body is responsible for all decisions at all levels of the appeals handling process. It ensures that the persons involved in the appeals handling process were not involved in the decision against which the appeal was lodged.

The submission, investigation, and decision of appeals do not result in any disadvantage to the appellant. The Schipper CertPers Personnel Certification Body will acknowledge receipt of the appeal and inform the appellant of the progress and outcome.

2. Complaints

The Schipper CertPers Personnel Certification Body has a documented procedure for receiving, assessing, and deciding on complaints. A description of the complaint handling process is publicly available and can be downloaded further down this page.

The procedures ensure that all complaints are handled constructively, impartially, and in a timely manner. The complaints handling process includes the following elements and methods:

a) Overview of the procedure for receiving, validating and investigating the complaint and deciding on the action to be taken.

b) Tracking and recording complaints, including actions taken in response.

c) Ensure that appropriate corrections and corrective actions are taken, where applicable.

Upon receipt of a complaint, the Schipper CertPers Personnel Certification Body will confirm whether the complaint relates to certification activities, for which it is responsible. If so, it will respond accordingly. The Schipper CertPers Personnel Certification Body will acknowledge receipt of the complaint and inform the complainant of the progress and outcome.

The Schipper CertPers Personal Certification Body receiving the complaint is responsible for collecting and verifying all necessary information to validate the complaint. Upon completion of the complaint procedure, the complainant will be formally notified.

Substantiated complaints about a certified person will be forwarded by the certification body to the certified person concerned within a reasonable period of time. The complaint handling process is subject to confidentiality requirements regarding the complainant and the reason for the complaint. The decision, which must be communicated to the complainant, will be made or assessed and approved by personnel who have not previously been involved in the complaint.

You can submit objections and complaints using the following form:

Objections and complaints

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